qualified help desk technicians on call every day, all day.

  By placing a call to a single toll free number, users will have well-trained technical assistance and training either via phone or through a remote connection directly to their computer.

  And should a problem require on-site service, this initial phone call can also immediately dispatch a computer or network technician.

 We are also proud of our new Managed Services offerings.  Through our partnership with Level Platforms, Inc. – an industry leader in remote monitoring and management – Global Consulting’s systems can watch clients’ networks 24 x 7 x 365.  This is a security and data integrity solution that truly never sleeps.  Our Managed Services solutions not only watch for and report problems as they occur, but also look for negative events that are on the verge of happening and reports them before they have a chance to put data or up-time at risk.

 With an integrated connection to our industry-standard Autotask trouble ticketing service, a Global Consulting tech is notified, often before the users are even aware of an issue.  Management reports can be delivered on a regular basis to assist the management team in properly monitoring IT budgets and resources.

 Global Consulting has also recently partnered with DRH & Associates, a company well-known for providing excellent customer service and IT solutions for over 25 years.  This close relationship enables us to continue to provide responsive, responsible customer service to our clients in a way that will instill the kind of trust that leads them to refer us to their friends and colleagues – our company’s mission for nearly 19 years.

 All in all, these changes are to the distinct benefit of our current and prospective clients.  And all of these steps ensure that Global Consulting will continue to be the wise business technology choice for years to come.